Official Document · Personal Data Protection
Your privacy is not merely a legal obligation to us — it is a core value we uphold with the utmost sincerity. This document transparently explains how madu303 collects, uses, stores, and protects your personal data as a member of our platform.
Six core pillars that ensure your personal data remains safe and protected with madu303 at all times.
Brief Introduction: This Privacy Policy describes the data collection and usage practices of madu303 ("We", "Platform", "madu303") in relation to information you ("Member", "User", "You") provide while using our platform. We encourage you to read this document carefully. Enquiries may be directed to privacy@madu303.fun at any time.
Madu303 is committed to protecting the privacy and personal data of all members who use our platform. This Privacy Policy applies to all services offered by madu303, including slots, Live Casino (baccarat, roulette), lottery, Sports Betting, our mobile platform, and all our communication channels.
This document has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and internationally recognised data protection principles. We comply with all applicable legal obligations and strive to exceed the minimum standards set by law.
By continuing to use madu303 after reading this policy, you agree to the data collection and usage practices described in this document. If you do not agree, please stop using the platform and contact us to close your account.
Madu303 collects two main categories of data: information you provide directly, and data collected automatically through your use of the platform.
| Data Category | Type of Information | Mandatory / Optional |
|---|---|---|
| Personal Identity | Full name, identity card number, date of birth, gender | Mandatory |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Information | Bank account details, e-wallet account numbers (TNG, GrabPay, etc.), transaction history | Required for transactions |
| Game Data | Betting history, wins, losses, game preferences, play duration | Automatic |
| Technical Data | IP address, device type, operating system, web browser, approximate location | Automatic |
| Communication Data | Support chat records, emails, complaints, feedback | Where applicable |
| Verification Documents | Copies of identity card, bank statements (for KYC) | During verification |
Important: madu303 does not collect biometric data, health information, religious beliefs, political views, or any other category of sensitive data unless required by applicable Malaysian law.
Your personal data is collected through various channels as you interact with the madu303 platform:
When you register a madu303 account, you will be asked to provide your full name, Malaysian phone number, email address, and password. This information is required to create and manage your account.
To meet compliance requirements, madu303 may request identity verification documents such as a copy of your MyKad or Malaysian passport, as well as bank statements to confirm account legitimacy.
Every deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) and every withdrawal generates a transaction record retained for accounting and compliance purposes.
When you play slots, baccarat, roulette, lottery, or place Sports Betting wagers on madu303, our system automatically records your betting activity for platform operations and fraud detection purposes.
The madu303 platform uses cookies and similar tracking technologies to enhance your user experience, remember your preferences, and analyse usage patterns for platform improvement purposes.
Every interaction you have with the madu303 customer support team — whether via live chat, email, or WhatsApp — is recorded for service quality and complaint resolution purposes.
Madu303 uses your personal data solely for legitimate and necessary purposes to operate the platform effectively. The primary purposes of data use are as follows:
Purpose Limitation Principle: madu303 does not use your data for any purposes beyond those stated above without first obtaining your explicit consent. We do not use your data for automated decision-making that has a significant impact on you without human intervention.
Madu303 does not sell, rent, or trade members' personal data to any third party. However, there are limited circumstances in which we may share your data with certain parties:
All third parties with access to madu303 member data are bound by strict data protection agreements and are prohibited from using that data for any purpose other than those authorised by madu303.
Madu303 implements multiple layers of protection to ensure members' personal data remains secure at all times:
Account Security Note: While madu303 implements robust technical safeguards, account security also depends on your own actions — use a strong and unique password, enable 2FA, and never share your login credentials with anyone, including madu303 staff. Our staff will never ask for your password.
Madu303 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Platform Operations |
| Financial transaction records | 7 years after account closure | Malaysian legal requirements |
| KYC & identity verification logs | 5 years after account closure | PDPA & AML Compliance |
| Game & betting history | 3 years after account closure | Dispute Resolution |
| Support communication records | 2 years | Service quality reference |
| Cookie & analytics data | 13 months | Platform usage analytics |
Once the specified retention period has elapsed, data will be deleted or fully anonymised so that individuals can no longer be identified from it.
As a madu303 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
To exercise any of the rights above, please submit a written request to privacy@madu303.fun, specifying the right you wish to exercise along with sufficient identity verification details. madu303 will respond within 30 business days.
Madu303 uses cookies and similar tracking technologies (web beacons, pixel tags) to enhance your experience on our platform. The types of cookies we use are as follows:
You can manage your cookie preferences through your web browser settings or via the cookie panel available in your madu303 account settings. Disabling certain cookies may affect platform functionality.
In the course of operating the madu303 platform, your personal data may be stored or processed on servers located outside Malaysia. We ensure that any such data transfers occur only to countries or providers that offer data protection standards equivalent to or exceeding those of Malaysia.
All cross-border data transfers are subject to adequate contractual protections, including Standard Contractual Clauses or other recognised transfer mechanisms. You may request further information on the data transfer mechanisms we use by contacting privacy@madu303.fun.
The madu303 platform is exclusively for individuals aged 21 years and above. We do not intentionally collect or process personal data belonging to individuals below that age. Should we discover that a minor's data has been collected without our knowledge, we will:
If you are a parent or guardian and believe your child has registered on madu303, please contact us immediately at privacy@madu303.fun so we can take the appropriate action.
Madu303 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or operational practices. We are committed to:
Continued use of the madu303 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you have the right to close your account and request deletion of your data before the effective date.
Madu303 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy. For any enquiries, complaints, or requests relating to your privacy and personal data, please contact us via:
Please include "PRIVACY INQUIRY" in your email subject line, along with your madu303 account number and a clear description of your request. This helps us process your request more quickly and accurately.
Complaint to Regulatory Authority: If you are not satisfied with madu303's response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my — Malaysia's privacy regulatory authority.
Your Data Is Safe with madu303
With 256-bit SSL encryption, Malaysian PDPA compliance, and a firm no-data-selling commitment, madu303 is a platform you can trust completely. Register a free account today.